Table of Contents:

Medtronic's Skins Questions:
Are your Skins easy to apply?
Are the Skins easy to remove?
Will customization be covered under my device warranty?
How long will my Skin last?
How often do you release new designs and support new devices?

Application:
See images below

Payment Questions:
Can I order without a credit card?
How do I use a Medtronic's Skins Pin Card?
Currency Exchange
What is the Medtronic's Skins Return Policy?
What forms of payment do you accept?

Device Questions:
Do you support other devices than the ones shown?
How often do you release new designs and support new devices?

Shipping:
When will my order ship?
How will my order be shipped?
How much does shipping cost?

Website:
I've forgotten my password, how can I log in?

Customer Service:
How can I contact Customer Service through telephone?
How can I contact Customer Service via e-mail?
How can I contact Customer Service via mail?

Medtronic's Skins Questions:

Are your Skins easy to apply?

Yes, our Skins are easy to apply. They are custom designed and cut for each device. They sometimes come in multiple pieces. If you take your time and follow the instructions on this site or with the packaging, you should have no problem making your device distinct and cool looking.

Are the Skins easy to remove?

Yes, it is very easy to remove the Skin, should you choose to do so. Once removed, however, the Skin will never again adhere quite as well as the first time. Medtronic's Skins advises customers to have a new Skin ready to apply to your device immediately.

Will customization be covered under my device warranty?

Typically, the application of a Skin will not void a device warranty, but we recommend reviewing your warranty to be certain. Skinit shall not be responsible for replacing any devices due to paint chipping, peeling, or removal of any coating of devices due to removal of skins. Although skins are typically easily removed from devices that are painted with adequate paint curing, it is the responsibility of the customer to ensure that the device being skinned has adequate paint curing before applying their skin. Skinit will not be responsible for any damage caused by customization that was not already covered under your warranty.

How long will my Skin last?

All of our Skins are made out of the best premium grade glossy vinyl, are printed using a special 6 color high resolution process, and coated with a clear coating for additional protection.

How often do you release new designs and support new devices?

We try to release new designs as often as possible, keeping current with the latest trends and styles. We also are constantly working with device manufacturers to support the latest and greatest devices coming out.

Application

Payment Questions:

Can I order without a credit card?

We currently only allow online orders using credit cards as the payment method.

How do I use a Medtronic's Skins Pin Card?

1. Select the product and design that you wish to purchase
2. Add selected product to your shopping cart
3. Checkout and enter your Pin Code in the “Apply Discount Code” box.

Currency Exchange

Currency exchanges are done at the time of purchase through your credit card company. Please contact your individual issuer for details on their currency conversion rates.

What is the Medtronic's Skins Return Policy?

If for any reason you are dissatisfied with your skin purchase Medtronic's Skins will replace the skin at no charge for an equal to or lesser amount skin within the first 30 days from your order date. If the replacement skin is a higher retail price, the customer will be charged the difference, including any applicable taxes that apply. If a refund is requested, Medtronic's Skins will credit the customer the full purchase price of the order (Less any charged shipping charges, if applicable) in which Medtronic's Skins received payment.
This credit process will begin once your skin is received back by Medtronic's Skins and could take up to four weeks to complete.
For questions, replacement or returns, you must call 1 (888) 243-2306. Please have your order number in hand for the agent to handle your questions promptly.
For replacement or returns you will be issued an RMA (Return Material Authorization) number. Once you have received your RMA number you will need to return the skin to:
All Returned Skins will ship to:
Skinit Customer Service
8969 Kenamar Drive Suite 108
San Diego, CA 92121
Attention "RMA number here"

Please provide in the envelope the following:
1.The skins being returned
2.The RMA number
3.The original order number
4.Your correct name address, phone number and email address.
5.Date purchased

For additional charges, all forms of payment online will be accepted.
Due to the unique nature of the printing process the exact color and design displayed on the website may not be printed on the final product. Medtronic's Skins reserves the right to change the composition of any selected device design to insure a quality product. This may involve cropping, stretching, or skewing the design image to optimize the overall layout.

What forms of payment do you accept?

Credit Cards
We employ a method of interaction with our visitors that does not compromise credit card information. We take every measure to ensure the security of our online system. Medtronic's Skins accepts Visa, MasterCard, American Express; and Discover; credit card payments. You can shop with confidence knowing our web site assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted, or altered.

Device Questions

Do you support other devices than the ones shown?

The list of supported devices at the Medtronic's Skins website is current; however, we add new devices regularly. Check back often.

How often do you release new designs and support new devices?

We try to release new designs every week, keeping current with the latest trends and styles. We also are constantly working with device manufactures and retailers to support the latest and greatest devices coming out.

Shipping:

When will my order ship?

There can be a variance in the length of the production process depending on a variety of factors, but here is what the typical timeline for an order looks like:

UPS Mail Innovations & International Orders

Track your order at the link below:
http://www.ups-mi.net/packageID/

Mail Innovations Shipping Process

UPS Mail Innovations (UPS MI) has been a National Account of the United States Postal Service (USPS) business partner segment since 1997. Through this work-share partnership, we provide global mail services.

The program works like this:

UPS MI picks up the mail, processes (sorts) and transports your mail to the USPS.

Then:

The USPS accepts your mail piece and makes the final delivery to your mailing address.

United States Postal Service(r) is a registered trademark and Delivery Confirmation(tm) is a trademark of the United States Postal Service.

Keep in mind that international orders will typically require longer shipping times than domestic orders due to customs requirements and other international shipping regulations.

Website:

I've forgotten my password, how can I log in?

If you've forgotten your password and are unable to login to the website please visit the password reset page. You may use the form on this page to have a new password sent to the email address on your account.

Customer Service: